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Frequently asked questions

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We have a 14-day policy for returns and exchanges. The fastest way to ensure you get the right product is by visiting our Istanbul Store. You can also opt to return your existing items online and make a separate purchase for the new item.

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We have a 14-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. After your online return request has been approved, you can return your items in store or by post.

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